FAQ's

What are your business hours? Our business hours are from 9am – 6pm Monday-Saturday by appointment only.  Special scheduling is offered for those needing an appointment outside of regular business hours.

Where is the shop located? The shop is located inside the Fred Williams building. We ask that our clients park on the side facing HomeSuites and enter through that door (that one will be unlocked). Once inside, you will go up the stairs and make a right. Our suite is on the first hallway on the left -- Suite 218.

How long does it take to make my garment? Timing varies. Timeline for individual pieces will be established during the consultation appointment. 

Do I get a sketch with my design? Yes, once the custom design is complete, you will receive a complimentary sketch of your design by the designer herself. 

How many fittings will I need? You will need between 2-3 fittings depending upon design.

What should I bring to my fitting? You should bring the under garments you plan to wear underneath your dress as well as heels. If you have not selected the shoes at the time of the first fitting you should bring shoes with the same heel height you plan to wear.

Do you provide alteration services for garments not created by you? Yes, we provide alterations on other garments. 

How much is the consultation fee? The consultation fee is $30 and is non refundable. 

What is your refund policy? Due to providing custom services, we do not provide refunds.  Any materials purchased for the construction of the garment will be returned to the client or held to cover any unpaid service fees.

What method of payment do you accept? We accept cash, debit and credit cards.

What if I change my mind? Depending on the status of the construction process, you will be required to pay for services performed to that point.  Any materials purchased to construct the garment(s) will be returned to the client or held to cover any unpaid service fees. Changes to the design after the initial fitting are subject to additional fees and/or costs.

How much is my deposit? Deposit cost depends on materials needed to construct the garment. The deposit is required before the garment construction process begins. Fees charged to create the look are due at the time of pick up.

Do you take “walk-ins?” Due to giving undivided attention to each of our clients we are appointment only.

How many guests can I bring with me? Spacing and seating are limited, therefore, we ask that you bring no more than two guests with you to your appointment(s).  Please note: Special arrangements can be made for bridal parties.  Be sure to contact us in advance to schedule.

Can I bring my own fabric(s)? To ensure garment quality, we do not allow clients to bring in their own fabrics.

Will my custom gown look exactly like the picture? We do not replicate designs but we work very closely with the client to ensure we create their desired look with a uniqueness. Variations to the original design concept may present themselves based on availability of fabrics, design details, and physique.